Collaborate with a team of SREs and DevOps engineers to operate SaaS capabilities in azure cloud platform Provide tools to ensure reliability and resilience of the online feature service Work closely with development teams to improve workflows around monitoring, logging, and testing of the online feature service Design, document, implement, and maintain the SRE operationa

Manage all order related activity for an assigned customer base including order processing, delivery schedule, invoicing, and post delivery support Track licenses, maintenance, and entitlements for each customer Create and follow up on customer quotes as needed Update and maintain customer account information databases Be available to answer questions from customers or ot

Design and build server side RESTful web service to power developer and geospatial application access to the platform Design, implement, and maintain components within the ArcGIS Online platform, which spans infrastructure across Azure cloud Find, analyze, and fix bugs and performance problems Build scalable, reusable, and maintainable components Work collaboratively with

Review all invoices for assigned vendors for appropriate documentation and approval prior to payment Prepare and process payment of invoices, including check, ACH, and wire transfers Process 3 way purchase order match for invoices into SAP ERP system; reconcile vendor statements, credit cards, discrepancies, and overpayments Provide accurate documentation and records mana

Develop and execute comprehensive industry marketing strategies to support business objectives in the K 12 education industry Deliver thought leadership through regular cadence of content; such as webinars, case studies, collateral, social media programs, videos, and event plans, that demonstrate the value of ArcGIS Synchronize and integrate marketing and sales plans into

Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri Identify and analyze customer needs and recommend appropriate solutions Build and maintain relationships with customers to support training sales goals and customer experience Develop, manage, and communicate event details in alignment with customer needs, includ

Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their bu

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative 3D solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their

Carry out "advanced" engagement types including Enterprise Migration Disaster Recovery Protection Back up Protection System Challenge System Proof of Concept Advanced ArcGIS Enterprise Upgrades/Deployments ArcGIS Enterprise Security Findings Discussion Support Employ knowledge of enterprise IT technologies and concepts such as Proxies (forward, reverse, load balancers, IA

Design and implement innovative and impactful ArcGIS platform based strategies and solutions to meet unique and complex Professional Services customer requirements Define business continuity for both on premise and cloud deployments following industry standards for security, governance, publication strategy and custom application architecture Define best practices for dep

Help clients translate real world needs into practical, state of the art solutions Recommend relevant strategies, architectures, and solutions for customer requirements and work with customers to prepare implementations, change management, and migration activities Manage projects and support customers throughout the entire project life cycle; including requirements, analy